Cookies & Privacy Policy

We are committed to protecting your privacy. We use the information we collect about you to enhance your experience online and improve our service to you. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you contact us, we may gather information from you such as your name, telephone, etc.

We may use the information we collect to occasionally notify you about important functionality changes to the website, new products, services and special offers we think you’ll find valuable.

If you would rather not receive this information, details of how to remove yourself from our subscription system will be contained in the emails that you receive from us. Make sure you change your preferences for each account you hold or email address you have provided.

How do we protect customer information?

As required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

What about “cookies”?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. We currently collect anonymous cookies to help us monitor traffic and metrics so that we can better understand traffic to our website.

Will Premier Crafts disclose the information it collects to outside parties?

We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by removing yourself from our lists (details will be provided in the newsletter emails you receive from Premier Crafts) Also, Premier Crafts may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary

We are committed to protecting your privacy. We use the information we collect on here at Premier Crafts is used to enhance your experience with us. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by removing yourself from our list. If you never want to receive any announcements or special offers from us, please send a blank email message titled “remove” to change your preferences. Remember to change your preferences for each of the email accounts you have given us.

Your consent

By using our website, you consent to the collection and use of this information by Premier Crafts. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell us what you think

Premier Crafts welcomes your questions and comments about privacy.

Brands we work with

We’re proud to work with some of the most trusted and respected brands in the industry – companies known for their innovation, quality, and reliability. As AEG Premier Partners, we’re able to offer our customers exclusive benefits, including an extended 5-year warranty on AEG appliances (compared to the standard 2 years). Our close relationships with leading suppliers mean we can deliver the highest standards in performance, style, and long-lasting craftsmanship – every time.

Roslyn Hall

We recently had our new kitchen installed and couldn't be happier with the result. From start to finish, the experience was outstanding —every detail had been carefully thought through, combining style with practical functionality. The customer service throughout the process was equally impressive. Communication was clear, timely, and professional, and we always felt listened to. Any questions or changes were handled promptly and with a real sense of care and pride in the project. The quality of the kitchen itself is second to none. You can tell just by opening a drawer or running your hand along the worktops that this is a product built to last. Special mention has to go to the fitter, whose talent and attention to detail were exceptional. We’re absolutely thrilled with the end result and would recommend this team to anyone looking for a kitchen that delivers on both design and quality, backed by genuinely excellent service.

Janice Leonard

Excellent service from start to finish. Jason took our ideas and developed a perfect plan for our en suit bathroom. He gave us great advice about which materials worked well together and matched them to our idea of using brushed brass as the taps and shower fittings. Tony the fitter was an excellent craftsman. His work is exemplary. We are over the moon with the final result.

Ali Lancaster

Just had a media unit designed and fitted. Couldn’t be happier with everything from the initial appointment to the final fitting. I would definitely recommend them.

jim sexton

Premier Crafts redesigned & converted our kitchen, dining room and sun lounge extension into one open plan living area and refitted our utility room. Aaron led on the design and supported by Richard, they managed the project throughout. All the staff and workmen were friendly, trustworthy and professional. Much of the work was done whilst we were away on holiday. A couple of glitches were quickly sorted and the end result is exactly what we wanted. It looks fantastic. A big thank you to all involved, I have no hesitation in recommending this company.

June Vardy

Premier Crafts have been friendly, professional and efficient from the very first meeting I had with Rebecca at the Washington showroom to then discussing my kitchen design with Aaron at the Cleadon showroom. Aaron suggested great ideas for the best use of the space due to his expertise in design. During the kitchen fitting, Richard communicated all schedules to keep me up to date on the project which I found not only very considerate, but also helpful. Reese, Jake and Paul could not have worked harder to get the job done in the short time that had been advised. All of their finishing touches have been completed to a very high standard. I hugely appreciate all the extra personalised finishing touches that go over and above what is required. For example, the cleaning service offered once the kitchen had been fitted, plus the coasters and chopping board to match the work tops. I would highly recommend Premier Crafts to anyone who is looking for a new kitchen. Thanks again to all of you I have mentioned and the wider team for all your hard work.

Chris Pipe

Can’t rate the team at Premier crafts high enough. We had a kitchen and booth seating design thought out and with some minor tweaks from Aaron my dream kitchen was realised. We have secret doors with hidden wine racks a fantastic breakfast cupboard and pan drawers galore. The team were fantastic installing it with special thanks to Paul the fitter who really is a perfectionist. Can’t thank you all enough.

Andrew Hampson

Had new kitchen installed by Premier crafts in February. From planning to final fitting everything was done professionally. Aaron was a great help putting the design together while Helen helped us decide which colour and pattern combination of doors, worktops and floor would work best for us. The fitting itself was well organised,. The old kitchen was dismantled and taken away on day one and replastered by the end of day two. Then electrician, plumber and fitter all worked together giving us a usable kitchen within just over a week. MJM flooring the finished the floor a few days later and we were done..We then had a visit from Helen who gave all the cupboards and draws a good clean which was a nice touch. A few days after the final payment had been made we discovered a couple of small chips on a kickboard and filler which were rectified hassle free with a quick phone call. All in all would highly recommend.

Joe Waggitt

Had a great experiences by when Jason and Aaron advising us what kind of design and style we should have within our Victorian style kitchen and how to utilise the space In creative and bespoke ways.

Mrs Whitbread

We couldn’t be happier with our superb new kitchen, designed and fitted by Premier Crafts. Within this project, Premier Crafts also assisted with a remodel, including knocking down a structural wall. We would highly recommend them and have used them in our previous house for a kitchen and two bathroom projects, a testament to their high quality service. They were able to translate our ideas into reality and make us aware of our options and key things to consider. They supported our unique design ideas and the finished product is better than we could imagine. Every member of the Premier Crafts team is really friendly and helpful, with really great communication and excellent customer service.

Charlotte Hey

We had a great experience getting our bathroom done by premier crafts. We had a seamless, stress free process from start to finish. We have now got our bathroom of dreams, the transformation is incredible! Thank you ☺️